+44 (0) 1200 423 833 INFO@MOORLANDSCHOOL.CO.UK

Concerns & Complaints

We welcome feedback from parents and carers about any aspect of school life at Moorland. In the first instance, academic concerns should be raised with your child’s form or subject teacher. You will find their contact details here

For other matters, or if you feel that your academic query has not been dealt with properly, please do not hesitate to contact the Head Teacher, Mr Harrison, (jharrison@moorlandschool.co.uk) or Business Manager, Mrs Frost, (dfrost@moorlandschool.co.uk).

If you would like to make a formal complaint, then this should be put in writing to the relevant Senior Manager; all complaints will be taken seriously and responded to within 28 days.

Nursery Ms Christina Barnes, Nursery Manager nurserymanager@moorlandshool.co.uk

Junior Miss Kristy Jacks, Head of Juniors kjacks@moorlandschool.co.uk

Senior Mrs Deborah Frost, Assistant Headteacher DSL dfrost@moorlandschool.co.uk

Please refer to our Complaints Policy.

If you are unhappy with the response from the Senior Manager, you can speak to the school Headteacher, Jonathan Harrison, on 01200 423833.

If parents are dissatisfied at any point of the complaints procedure or feel that intervention at a higher level is appropriate, they may lodge a complaint to external agencies as follows:

Parents may lodge a complaint with Ofsted regarding EYFS:http://www.ofsted.gov.uk/contact-usenquiries@ofsted.gov.uk, Telephone: 0300 1234234).

Ofsted ask complaints to be registered through their contact form on their website – that is http://live.ofsted.gov.uk/onlinecomplaints/ or email them at enquiries@ofsted.gov.uk.

Parents may also lodge a complaint with the Imperial Society of Teachers of Dance,

Customer Services and Quality Assurance Department. Telephone: +44 (0) 20 7377 1577

Please note that both the EYFS, (2 to 5 year olds), and School are inspected by the ISI.

Moorland News